Whole Oxtail

We aim to provide a great experience every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders.

If you have an issue that isn't covered below, please reach out to our team and we'll help work through a solution.

Thanks!

 

Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 48 hours from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.

Ordering Policy, Orders can be placed online at anytime, Tuesday-Sunday (Except major holidays).  For security purposes we do not accept order information via email.

Cancellation policy or change of order Any change in order including cancellations must be communicated to us before 1pm ET the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.